Special Requests

Can I travel during my pregnancy?

Expectant mothers may travel up to and including the 27th week of their pregnancy, and will be accepted between the 28th and 34th week if they are in possession of a doctor's certificate confirming the stage of their pregnancy and that they are fit to fly.

Can unaccompanied children travel alone?

Citywing does not accept children for travel before their 8th birthday unless they are traveling with an adult aged 16 years or older who will take responsibility for the child.

Children aged 8 and under 12 will be accompanied by a member of our staff or our handling agents at all times. They must be signed for at our check-in desk and again upon collection at their destination.

Young persons between the ages of 12 and 16 can also be accompanied if the parent or guardian requests it in writing beforehand at least 48 hours prior to departure. In these case, a signature is not required at the arrival airport and our responsibility will cease upon safe delivery of the young person to the arrivals hall.

Does Citywing accept passengers with special needs?

Citywing will always try to accommodate passengers with special needs; however, restrictions placed upon us by the type of aircraft in service may mean we cannot cater for all requirements. Passengers with special needs must advise the company of their requirements when they book their seats. If you are booking online, please contact our reservations centre on 0871 200 0440 with your confirmation number and discuss your requirements.

Wherever possible, folding wheelchairs will be carried free of charge in addition to your normal baggage allowance, but you must contact our reservations office when you book.

Citywing will accept guide assistance dogs, but you must contact our reservations office when you book.

I need to book a connecting flight - is this permitted?

Citywing accepts no responsibility for missed flight connections or its consequences. We strongly recommend you purchase adequate travel insurance.

If you have a special request that is not dealt with here, please email info@citywing.com with details of your request and we'll get back to you as soon as possible.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

During the month of August RAF Valley airfield is closed for runway re-surfacing. During this month all operations are planned to operate to RAF Mona, which is about 15 minutes drive away from RAF Valley. A coach will be provided for transport to and from the Anglesey terminal. For passengers departing from Anglesey, can you please check in 45 minutes before departure as the plan is to leave the terminal 30 minutes prior to departure to ensure an on time schedule. The flight from Cardiff will leave on time but please allow time for the transfer from RAF Mona to the Anglesey terminal.

Because of security it will not be possible for passengers to go directly to and from RAF Mona.

For passengers requiring assistance on and off the aircraft, can you please book at least 48 hours in advance through the Reservations department on 0871 2000440 so that sufficient time is allowed to arrange the appropriate transport.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

During the month of August RAF Valley airfield is closed for runway re-surfacing. During this month all operations are planned to operate to RAF Mona, which is about 15 minutes drive away from RAF Valley. A coach will be provided for transport to and from the Anglesey terminal. For passengers departing from Anglesey, can you please check in 45 minutes before departure as the plan is to leave the terminal 30 minutes prior to departure to ensure an on time schedule. The flight from Cardiff will leave on time but please allow time for the transfer from RAF Mona to the Anglesey terminal.

Because of security it will not be possible for passengers to go directly to and from RAF Mona.

For passengers requiring assistance on and off the aircraft, can you please book at least 48 hours in advance through the Reservations department on 0871 2000440 so that sufficient time is allowed to arrange the appropriate transport.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

No debit card fees.
No fuel surcharges

Guaranteed