Speak to the team

Reservations : + 44 (0)871 200 0440

Reservations opening hours:
Monday-Friday: 0900 - 1700
Saturday: 0900 - 1300
Sunday: 1300 - 1700
Bank Holidays: 1000 - 1600

E-Mail Reservations: reservations@citywing.com

For those wishing to use the Welsh language, please contact our Welsh speaking booking agent Barron Travel on 01248 370107. They are available 0900 - 1730 daily.

Customer Services

We are always looking for ways to improve our customer service, but if you have any concerns or queries, please let us know. Send all correspondence to the address below, marking it for the attention of the Customer Services Department.

To assist us in locating your booking, please provide your original citywing.com booking reference number, passenger name and date of travel with all correspondence.

We aim to respond to all letters and e-mails within 28 days. Alternatively, you can email Customer Services at customer.services@citywing.com

Our head office is located at:

Citywing Aviation Services
Hangar 9
Isle of Man Airport
Ballasalla, Isle Of Man
IM9 2AY

Please note we are only able to see visitors at this address if they have made a prior appointment by telephone.

Car Hire Reservations

Reservations opening hours: + 44 (0)203 695 4022

Monday - Sunday: 24 Hours

E-Mail Reservations: carrental@swiftfleet.com

Car Hire from Mobacar Click here

 

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

During the month of August RAF Valley airfield is closed for runway re-surfacing. During this month all operations are planned to operate to RAF Mona, which is about 15 minutes drive away from RAF Valley. A coach will be provided for transport to and from the Anglesey terminal. For passengers departing from Anglesey, can you please check in 45 minutes before departure as the plan is to leave the terminal 30 minutes prior to departure to ensure an on time schedule. The flight from Cardiff will leave on time but please allow time for the transfer from RAF Mona to the Anglesey terminal.

Because of security it will not be possible for passengers to go directly to and from RAF Mona.

For passengers requiring assistance on and off the aircraft, can you please book at least 48 hours in advance through the Reservations department on 0871 2000440 so that sufficient time is allowed to arrange the appropriate transport.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

During the month of August RAF Valley airfield is closed for runway re-surfacing. During this month all operations are planned to operate to RAF Mona, which is about 15 minutes drive away from RAF Valley. A coach will be provided for transport to and from the Anglesey terminal. For passengers departing from Anglesey, can you please check in 45 minutes before departure as the plan is to leave the terminal 30 minutes prior to departure to ensure an on time schedule. The flight from Cardiff will leave on time but please allow time for the transfer from RAF Mona to the Anglesey terminal.

Because of security it will not be possible for passengers to go directly to and from RAF Mona.

For passengers requiring assistance on and off the aircraft, can you please book at least 48 hours in advance through the Reservations department on 0871 2000440 so that sufficient time is allowed to arrange the appropriate transport.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

No debit card fees.
No fuel surcharges

Guaranteed