FAQ’s : Online Check-In

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Can I pre-book my seats onboard?


We do not guarantee to provide any particular seat in the aircraft and you agree to accept any seat that may be allotted or is otherwise made available on the flight. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons. Because safety is our main priority, there are some seats adjacent to the emergency exits that are not suitable for all passengers.

These seats are only suitable for use by able-bodied adults as you may be required to assist the crew in the highly unlikely event of an emergency. Passengers may only sit in one of these restricted seats at the discretion of our cabin staff. Please assist us to board the aircraft as quickly as possible, and therefore depart on time, by not sitting in one of these seats if you do not meet the above criteria, or you are traveling with infants or children.




Where do I check-in?


Citywing check-in and ground handling is carried out on our behalf by the following representatives.

  • Check-in at Isle of Man: Rendezvous
  • Handling (Desks 11 & 12)
  • Check-in at Belfast City: Servisair
  • Check-in at Blackpool: Blackpool Handling
  • Check-in at Leeds/Bradford: Servisair
  • Check-in at Gloucester M5: Citywing
  • Check-in at Jersey: Aurigny Handling
  • Check-in at Cardiff: Servisair
  • Check-in at Anglesey: Europa Services
  • Check-in at Newcastle: Swissport




What photographic ID you accept?


Passports are not required for travel between the UK and Isle of Man, but a form of photo ID is now mandatory for security purposes and will be required at check-in. Passengers without the required identification will be denied boarding and will not be entitled to a refund, credit voucher or the opportunity to rebook their flights.

IMPORTANT

Passports are not required for travel between the UK and Isle of Man, but a form of photo ID is now mandatory for security purposes and will be required at check-in.

Passengers without the required identification will be denied boarding and will not be entitled to a refund, credit voucher or the opportunity to rebook their flights.

These are the only forms of ID which we accept:

Passport
Driving Licence (With Photo)
EU or Swiss Identity Card (With Photo)
Armed Forces Identity Card
Police Warrant Card
Government Issued Identity Card
National Union of Students Identity Card (With Photo)
Government Issued Bus Pass
Citizens Card




What are the recommended minimum check-in times?


Check-in desks will open at least 1 hour before the scheduled time of departure. Passengers who arrive at the check in later than 30 minutes prior to the scheduled time of departure will not be able to travel, and will not get a refund, credit voucher, or opportunity to rebook.

Given the current security requirements we recommend that you arrive at least 60 minutes before scheduled departure time. You must be present at the boarding gate (i.e. through security) no later than 20 minutes prior to departure. If you fail to arrive at the boarding gate by this time, your seat will be cancelled.




What items are forbidden in hand luggage?


  • Scissors
  • Razor blades
  • Knives
  • Hypodermic needles
  • Lighters and matches
  • Darts
  • Household cutlery
  • Toy and replica Guns
  • Mirrors

Items above should only be used as a guide, Airport authorities may confiscate other items deemed dangerous to other passengers, crew and the safety of the aircraft.




Can I take a laptop on board?


A laptop can be carried as hand baggage however this will be included in your maximum 6kgs hand baggage allowance.


Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

During the month of August RAF Valley airfield is closed for runway re-surfacing. During this month all operations are planned to operate to RAF Mona, which is about 15 minutes drive away from RAF Valley. A coach will be provided for transport to and from the Anglesey terminal. For passengers departing from Anglesey, can you please check in 45 minutes before departure as the plan is to leave the terminal 30 minutes prior to departure to ensure an on time schedule. The flight from Cardiff will leave on time but please allow time for the transfer from RAF Mona to the Anglesey terminal.

Because of security it will not be possible for passengers to go directly to and from RAF Mona.

For passengers requiring assistance on and off the aircraft, can you please book at least 48 hours in advance through the Reservations department on 0871 2000440 so that sufficient time is allowed to arrange the appropriate transport.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

During the month of August RAF Valley airfield is closed for runway re-surfacing. During this month all operations are planned to operate to RAF Mona, which is about 15 minutes drive away from RAF Valley. A coach will be provided for transport to and from the Anglesey terminal. For passengers departing from Anglesey, can you please check in 45 minutes before departure as the plan is to leave the terminal 30 minutes prior to departure to ensure an on time schedule. The flight from Cardiff will leave on time but please allow time for the transfer from RAF Mona to the Anglesey terminal.

Because of security it will not be possible for passengers to go directly to and from RAF Mona.

For passengers requiring assistance on and off the aircraft, can you please book at least 48 hours in advance through the Reservations department on 0871 2000440 so that sufficient time is allowed to arrange the appropriate transport.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

No debit card fees.
No fuel surcharges

Guaranteed