FAQ’s : Booking Changes

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What if I need to cancel my flight?


Citywing doesn’t offer refunds  - once a booking has been made we will not refund the price of your ticket, unless your flight is cancelled or significantly rescheduled (by more than 3 hours) by us, before the day of travel.

You may make changes to your itinerary, or to the passengers named on the booking – see below for details.

In the event of a bereavement of an immediate family member (mother, father, brother, sister, grandparent or child) within fourteen days of travel we will, at the discretion of the Company, make a refund upon application to our Head Office at Isle of Man Airport.




If I cancel my flight will my taxes be refunded?


Refunds of taxes only will be processed by writing to:

Citywing Limited
Ronaldsway Airport
Ballasalla
Isle of Man

Please note an administration fee of £15.00 per person per single journey applies to all refund requests.




If my flight is cancelled due to weather, what options do I have?


Passengers are strongly advised to ensure they have comprehensive travel insurance, which covers them for the full costs of delays, and cancellations as fog and mist occur frequently in this region.




Can I change the date or name on my ticket?


Up to 2 hours before departure you may change the time of your flight, for a fee of £30 per passenger per flight, plus any difference in fare already paid and the lowest fare available on the new flight at the time the change is made. This can be done either online (before the day of travel only) or by calling our reservations centre on 0871 200 0440. Holders of “Citywing Business Select” tickets may make changes for free (see below for details).

Passenger name changes

Up to 2 hours before departure you may change the passenger details on your booking, for a fee of £35 per passenger per flight. This can only be done by calling our reservations centre on 0871 200 0440. Holders of “Citywing Business Select” tickets may make changes for free




How do I book a flight?


Flights can be booked online at www.citywing.com or by calling our Reservations centre on 0871 200 0440.

For those wishing to speak to someone in Welsh, please contact Barron Travel on 01248 370107. They are available 0900 - 1730 daily.

Bookings made through the Reservations centre will incur a £5 per sector administration fee.




When do I receive my tickets?


Citywing will never issue any conventional flight tickets. That means you’ve no tickets to worry about or lose so simply check in with your E-Ticket reference number and valid photographic identification.




The flight price has increased since when I checked last, why is this?


Citywing operates a tiered pricing structure, similar to low cost regional airlines. Seats are sold on a first come first served basis with all prices quoted subject to availability. In order to take advantage of our low fares we recommend booking online.




Why are group booking prices higher than just one?


When quoting for group bookings Citywing takes into account all available seats at all available fares classes. We may give an extra discount for group reservations depending on group size.

Please call our specialist groups department on 01624 822111.




Can I upgrade my ticket to Citywing Business Select?


Tickets can be upgraded at any time however, this cannot be done online.

Please contact our Reservations team and depending on you original booking class an additional upgrade fee will be payable.


Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

During the month of August RAF Valley airfield is closed for runway re-surfacing. During this month all operations are planned to operate to RAF Mona, which is about 15 minutes drive away from RAF Valley. A coach will be provided for transport to and from the Anglesey terminal. For passengers departing from Anglesey, can you please check in 45 minutes before departure as the plan is to leave the terminal 30 minutes prior to departure to ensure an on time schedule. The flight from Cardiff will leave on time but please allow time for the transfer from RAF Mona to the Anglesey terminal.

Because of security it will not be possible for passengers to go directly to and from RAF Mona.

For passengers requiring assistance on and off the aircraft, can you please book at least 48 hours in advance through the Reservations department on 0871 2000440 so that sufficient time is allowed to arrange the appropriate transport.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

During the month of August RAF Valley airfield is closed for runway re-surfacing. During this month all operations are planned to operate to RAF Mona, which is about 15 minutes drive away from RAF Valley. A coach will be provided for transport to and from the Anglesey terminal. For passengers departing from Anglesey, can you please check in 45 minutes before departure as the plan is to leave the terminal 30 minutes prior to departure to ensure an on time schedule. The flight from Cardiff will leave on time but please allow time for the transfer from RAF Mona to the Anglesey terminal.

Because of security it will not be possible for passengers to go directly to and from RAF Mona.

For passengers requiring assistance on and off the aircraft, can you please book at least 48 hours in advance through the Reservations department on 0871 2000440 so that sufficient time is allowed to arrange the appropriate transport.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

No debit card fees.
No fuel surcharges

Guaranteed