FAQ’s : Baggage

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What is your policy on baggage?


Due to the size of our aircraft we have to strictly enforce baggage restrictions.

  • Our total luggage allowance per passenger is 6 kilos hand luggage and 15 kilos hold luggage.
  • To meet Health and Safety laws, our maximum total weight for a single bag is 32 Kilos and with total dimensions (length + breadth + height) less than 154cm.
  • Excess baggage weight is charged at a flat rate of £10.00 per kg
  • Unless you purchase a Citywing Business Select ticket, we charge for hold luggage booked in advance on-line at time of booking of £15 per bag or our standard charge of £25 per bag is payable at the desk when you check in for your flight. You may also add a bag online or via our call centre after the time of booking for £20 per bag unless it is within 24 hours of travel, in which case full charges will apply.
  • Customers can take one item of hand luggage to the aircraft free of charge, as long as it fits into the luggage gauge sizer at Check In, and weighs less than 6kg: A laptop can be carried in addition to the 6kg but it must fit into the hand baggage bag, a laptop bag cannot be carried separately.
    1.The dimensions of the sizer are Length: 50cm, Width: 35cm and Height: 22cm.
    2. Any bag larger, including handles and wheels, or heavier than this must be checked in, with a charge of £25 per bag, payable at Check In or at the gate. Save on checked bags by pre-booking them on line now.
    3. On arrival at the aircraft, crew or ground staff will place the hand luggage in the hold, unless it is small enough to fit under the seat. Customers then collect their hand luggage only, as soon as they get off the aircraft. Checked in bags will be available as normal on the baggage carousel in the terminal building.
  • Passengers traveling under the same booking reference can share their baggage weight allowance, but each bag must still weigh less than 32 kilos.
  • If you are traveling with particularly heavy or bulky luggage (such as golf clubs or fishing rods) you must notify our reservations team in advance who will try and make sure they get on your flight. Otherwise they will be carried on the next available flight with collection and insurance remaining the responsibility of the passenger




What is the policy regarding the carriage of human remains?


Citywing does not accept human remains for carriage on any routes. The carriage of ashes is permitted provided a copy of the death certificate and the cremation certificate accompanies them. The passenger in possession of the ashes must ensure they are securely packaged in an appropriate container and should include them in their hand baggage. The check in staff must be informed.




Can I take animals on board?


The carriage of live animals, including insects, reptiles, or any other form of livestock is not permitted.




My luggage is damaged/lost, who do I contact?


If your baggage is damaged, lost or delayed during a flight, you must advise a member of ground handling staff immediately and before leaving the airport. In the event of loss or damage to baggage the airline's liability is normally limited to £15 per kg for checked baggage, and to £285 for unchecked baggage (regardless of weight). Passengers are advised to take out their own insurance to cover the value of their baggage and its contents. We will not accept liability for valuable items (e.g. jewellery, antiques, mobile phones, important documents, laptops, cash etc.) or fragile items (e.g. laptops). Wherever possible, these should be carried as hand luggage, and remain the passenger’s responsibility. It is our policy to refund £25 once a bag has been reported missing for 24 hours or more to contribute towards any emergency purchases whilst awaiting delivery of delayed luggage (e.g. toiletries etc.) In the course of normal handling, your luggage may show signs of wear and tear. We accept no responsibility for the following:

IMPORTANT

If your baggage is damaged, lost or delayed during a flight, you must advise a member of ground handling staff immediately and before leaving the airport.

In the event of loss or damage to baggage the airline's liability is normally limited to £15 per kg for checked baggage, and to £285 for unchecked baggage (regardless of weight).

  • Cuts, scratches and dents
  • Items that protrude from luggage such as wheels, luggage feet and handles
  • Items of a fragile or perishable nature
  • Over packed bags
  • Losses of external locks, zips, pull straps or security straps
  • Manufacturer’s defects
  • Baggage accepted after the check-in closure time
  • Baggage containing valuable items.
  • Umbrellas
  • Musical or sporting equipment
  • Baby equipment




Security guidelines from the Department of Transport


liquidsLiquids
Some liquids are allowed through airport security check points. However, there are however, restrictions on the quantity of liquids that can be taken through:

Passengers may carry small quantities of liquids, but only within separate containers less than 100ml.

These containers must be brought to the airport contained in asingle, transparent, re-sealable plastic bag (about the size of a small freezer bag), which itself must not exceed 1 litre in capacity (approximately 20cm x 20cm). The contents of the plastic bag must fit comfortably, with the bag tightly sealed. Each passenger is limited to one bag of liquids.

The bag must be presented separately for examination at the airport security point.

Please note:

  • Any containers larger than 100ml (excluding essential medicines, see section below) will NOT be allowed through the security search point
  • Most liquids of any amount may still be carried in hold baggage

Remember that 'liquids' includes:

  • All drinks, including water, soup, syrups
  • Creams, lotions, oils, perfumes, mascara, etc
  • Sprays and pressurized containers including shaving foam and spray deodorants
  • Pastes, including toothpastes
  • Gels, including hair and shower gel
  • Any other solutions and items of similar consistency

Essential medicines

Essential medicines for the period of the trip may be permitted in larger quantities above the 100ml limit, but will be subject to authentication. Passengers must have obtained the prior agreement of the airline with which they are travelling and their departure airport. Passengers must also bring with them supporting documentation from a relevant qualified medical professional.


Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

During the month of August RAF Valley airfield is closed for runway re-surfacing. During this month all operations are planned to operate to RAF Mona, which is about 15 minutes drive away from RAF Valley. A coach will be provided for transport to and from the Anglesey terminal. For passengers departing from Anglesey, can you please check in 45 minutes before departure as the plan is to leave the terminal 30 minutes prior to departure to ensure an on time schedule. The flight from Cardiff will leave on time but please allow time for the transfer from RAF Mona to the Anglesey terminal.

Because of security it will not be possible for passengers to go directly to and from RAF Mona.

For passengers requiring assistance on and off the aircraft, can you please book at least 48 hours in advance through the Reservations department on 0871 2000440 so that sufficient time is allowed to arrange the appropriate transport.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

During the month of August RAF Valley airfield is closed for runway re-surfacing. During this month all operations are planned to operate to RAF Mona, which is about 15 minutes drive away from RAF Valley. A coach will be provided for transport to and from the Anglesey terminal. For passengers departing from Anglesey, can you please check in 45 minutes before departure as the plan is to leave the terminal 30 minutes prior to departure to ensure an on time schedule. The flight from Cardiff will leave on time but please allow time for the transfer from RAF Mona to the Anglesey terminal.

Because of security it will not be possible for passengers to go directly to and from RAF Mona.

For passengers requiring assistance on and off the aircraft, can you please book at least 48 hours in advance through the Reservations department on 0871 2000440 so that sufficient time is allowed to arrange the appropriate transport.

Children under the age of 16 are exempt from APD for flights departing from the UK from the 1st of March 2016. Please contact Reservations after completing the booking on 08712000440 to get this discount.

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