These Terms and Conditions, govern all bookings you make with Manx2. Please read them and the IMPORTANT NOTICE TO PASSENGERS before making a booking on any of our flights. You will be asked to confirm you have read and accepted these Terms and Conditions before you make your booking.
In these Terms and Conditions:
we, our and us mean Manx2 Limited.
you and your mean any person contracting with us under these Terms and Conditions and any person booked to travel as a passenger pursuant to a booking.
booking means a booking made for one or more Manx2 flights and which is accepted by us in accordance with these Terms and Conditions.
Further terms and expressions used in these Terms and Conditions are defined below.
Your contract is with Manx2 Limited trading as Manx2.com. Accordingly, in these Terms and Conditions Manx2 refers to Manx2 Limited which is a company registered in the Isle of Man with registration number 116484C and having its registered office at Hangar 9, IOM Airport, IM9 2AY.
Manx2's address for correspondence is Hangar 9, IOM Airport, IM9 2AY Tel 0871 200 0440 Fax 01624 822 112 E-mail customer email@example.com.
Manx2 is exempted by the United Kingdom Civil Aviation Authority ('CAA') from holding an air travel organiser's licence ('ATOL'). You are advised to ensure that you have adequate travel insurance cover.
For all flights booked to depart after 1st January 2013, your contract is being acquired by Citywing Aviation Services Limited (Citywing) on the same Terms and Conditions as your contract with Manx2 Ltd. This change will not affect your schedule or other flight details. Citywing Aviation Services Limited is a company registered in the Isle of Man with registration number 127288C and having its registered office at Hangar 9, IOM Airport, IM9 2AY.
Citywing's address for correspondence is Hangar 9, IOM Airport, IM9 2AY Tel 0871 200 0440 Fax 01624 822 112 E-mail customer firstname.lastname@example.org.
Citywing is exempted by the United Kingdom Civil Aviation Authority ('CAA') from holding an air travel organiser's licence ('ATOL'). You are advised to ensure that you have adequate travel insurance cover.
Air carriers operating the services
Manx 2 flights are operated on its behalf by air carriers licensed and insured as air carriers in accordance with European Community law.
Van Air Europe will be the main operator for flights from the Isle of Man to Blackpool and Belfast City, and Gloucestershire Airport.
Links Airwill be the main operator for flights from the Isle of Man to Newcastle, Leeds, Oxford and Jersey; also from Cardiff to Anglesey.
The addresses of these carriers are set out at the end of these Terms and Conditions.
Manx2 may use other air carriers in accordance with these Terms and Conditions.
The prefix NM used in our flight numbers does not indicate the identity of either the operating or contracting carrier.
In these Terms and Conditions:
baggage means your personal property accompanying you in connection with your trip. Unless otherwise specified, it includes both your checked baggage and unchecked baggage;
baggage check means those parts of the ticket (see definition below) which relate to the carriage of your checked baggage and includes the baggage identification tag;
baggage identification tag means a document issued by us solely for identification of checked baggage;
booking reference means the six letter reference number you are given by us to identify each flight reservation made by you which is confirmed by us;
checked baggage means baggage of which we take custody and for which we have issued a baggage identification tag;
Convention means whichever of the following is applicable:
Damage includes death, wounding or bodily injury to a passenger and loss, partial loss, theft or other damage to baggage of whatsoever nature arising out of or in connection with carriage or other related incidental services performed by us;
EC Regulation 261/2004means Regulation (EC) 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flight;
Days means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted;
Fare means the amount paid or to be paid for the relevant flight according to our tariff in force on the date of the booking ;
Flight means a single flight from one airport to another airport;
Passenger means any person, except members of crew, carried or to be carried in an aircraft with our consent (see also definition for you and your);
Special Drawing Right is a unit of currency which the International Monetary Fund fixes from time to time as having a Sterling or other currency equivalent;
Tariff means the fares, rates, charges and conditions applicable thereto;
Terms and Conditions means these terms and conditions published by us and governing your Booking;
Ticket means the confirmation of flight details (including the booking reference) together with these Terms and Conditions and important notices issued by
Us or on our behalf (whether in the form of a Confirmation Letter or the equivalent information on the website), and the Boarding Pass issued at check-in .
Unchecked baggage which is equivalent to hand luggage including all personal items taken onboard by a passenger, is baggage other than checked baggage;
website means the internet site www.Manx2.com provided by Manx2 for the purpose of passengers making online reservations.
Passengers are strongly advised to ensure they have comprehensive travel insurance, which covers them for the full costs of delays, and cancellations as fog and mist occur frequently in this region.
Refunds and cancellation fees
We do not offer refunds, save as provided below.
We do not offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including medical grounds.
In exceptional circumstances, however, we will consider issuing a credit following the bereavement of an immediate family member of a passenger (mother, father, brother, sister, grandparent or child) provided that the claim and a copy of the death certificate are submitted by post to our Customer Services Department.
All claims will be assessed entirely at our discretion. This credit will be to the value of the original fare paid less an administration fee of £15.00 per passenger and can be used against any future Manx2 flights with us within the following six month period.
We offer a goodwill amendment period of 24 hours immediately following a booking during which time typing errors in the booking can, at our discretion, be rectified without paying a change fee. No refunds will be made.
We strongly recommend passengers obtain adequate travel insurance to cover themselves for such circumstances.
Resale of our flights
We will not sell to any person flights which are then to be resold or included in a package in the United Kingdom unless that person holds a valid Air Travel Organiser's Licence (ATOL). If you do not hold an ATOL you may purchase flights on behalf of your customers only as their agent and if the transaction is made using your customers' own credit or debit cards or you must provide one of our tickets to each of your customers on whose behalf you make a booking and our fare must be disclosed. If you make a charge to your customer for this service it must be shown separately from the fare. As an individual you may purchase seats on behalf of friends, relatives, or colleagues as their agent without holding an ATOL or Tour Operator's Licence provided you do not intend to recover from them more than the fares which you have paid on their behalf.
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport services between airports and between airports and town terminals. Fares will be calculated in accordance with the Manx2 tariff in effect on the date of payment for the ticket for the flight concerned. Should you wish to change your flight or any part of your itinerary there may be additional payments due (see sections below: Time and date changes, Route changes, Passenger name changes).
All flights departing from Blackpool Airport are subject to a development fee, charged per passenger. This charge is GBP10.00 (under 16's free). This is an airport charge and will be collected at the airport. This is not a charge made by us and has not been added to the cost of yourbooking. Free parking is available to our customers at Blackpool Airport. For full details see http://www.blackpoolinternational.com.
Redeeming a Promotion
A booking is confirmed by the issuing by us of a booking reference. It is not necessary for you to reconfirm a flight for which there is a booking reference. However, we do recommend passengers check their booking prior to departure by reviewing their booking online. We cannot be held responsible for incorrect details supplied to us at the point of booking.
E-Tickets and replacement
Upon confirming a booking wewill provide the person making the booking with an E-Ticket booking reference number and a confirmation by e-mail or post. Each passenger will need to present this booking reference number at check-in, along with valid photo ID (see Passports and Identification below). Appropriate measures should be taken to ensure your booking reference number and/or confirmation letter is safeguarded, as we will make a charge of £5.00 for replacement documents. However, your booking reference number can be obtained from our Reservations Centre before and up to the date of travel without charge. If you require a receipt for a past booking we will make an administration charge of £10.00 .
We reserve the right to deny boarding to any passenger presenting a confirmation that has been defaced or changed in any way that has not been previously authorised by us.
All fares are quoted in UK sterling (GBP); payments are also processed using this currency. Should any additional payment become due or any refund or reimbursement become payable, such payment will be made in the same currency of the original booking. For customers outside the Sterling area (GBP), we accept no responsibility or liability for any currency fluctuations at the time the transaction was processed. Please refer to your card issuer for further details.
Electron cards are exempt from all processing fees. All other bookings will incur a £4.50 booking fee per passenger per flight. Bookings made with a Visa or Mastercard incur an additional £0.45 charge per flight and bookings made with American Express incur an additional £1.00 charge per flight, up to a maximum additional charge per booking of £5.00. Bookings made with a debit card such as Visa Delta, Solo or Maestro do not incur any charge.
All fares, taxes and charges relating to your booking must be paid in full before we will confirm a booking. Once your booking is confirmed all fares and other charges made are non-refundable and, no refund or credit will be given in respect of any decrease in the fare after the booking is confirmed.
Cancellation, Changes of Schedules, etc
The following provisions relating to cancellation and delays are subject to any applicable law including the Convention and, in particular EC Regulation 261/2004where and when it applies.
At any time after a reservation has been made we may change our schedules and/or cancel, terminate, divert, postpone or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety. If we do so:
Where a cancellation or significant alteration is made to our schedule before the date of your departure, we will use reasonable efforts to inform you of any such cancellation or alteration. Except in the case of negligence or fault on our part or any act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, we shall not be liable for errors or omissions in timetables or other published schedules as to the dates or times of departure or arrival or as to the operation of any flight.
Time and date changes
Before departure you may change the time or date of your flight, for a fee of £30 per passenger per flight plus any difference in fare between the originalfare paid and the lowest fare available for the new flight. This can be done either online (before the day of travel only) or by calling our reservations centre up to 2 (two) hours before the scheduled departure time on 0871 200 0440. Holders of 'Manx Gold' tickets may make changes without fee (see below for details) up to 2 hours before departure. In the event of a schedule change by us, we will endeavour to contact all passengers via the e-mail address or mobile phone number supplied at the point of booking. We cannot be held responsible for incorrect details supplied to us at the point of booking.
Route changes are permitted up to 2 hours before departure for a fee of £30.00 per passenger per flight, plus any difference in fare between the original farepaid and the lowest fare available for the new flight. 'Manx Gold' tickets are subject to the same charges for route changes. Route changes can only be made by calling our reservations centre on 0871 200 0440.
Passenger name changes
Up to 2 hours before departure you may change the passenger details on your booking, for a fee of £35 per passenger. This can only be done by calling our reservations centre on 0871 200 0440. Holders of 'Manx Gold' tickets may make changes without a fee.
If you miss your flight and arrive at the airport within two hours after the scheduled departure time, we will book you on the next available flight for a fee of £40.00. You must be present at the airport of scheduled departure to claim 'missed flight'. Re-booking for another day is not permitted, unless that is when the next available flight is. If you were booked on a day return you can book the next available day return for a fee of £80.00 (£40.00 per flight).
Free Early Arrival Transfers.
Subject to the provisions of this paragraph, if you arrive early at the airport for your return flight, you may transfer to an earlier flight on the same day as the flight booked without further charge, where that earlier flight has seats available and where it would not cause a delay to its departure.
You must have already made an outbound flight with us and be returning from the original destination to the original point of departure.
On arrival at the airport, please see our representative to find out if it will be possible to transfer. You must also observe the check-in times for the earlier flight as set out below.
We reserve the right to refuse your request to transfer to an earlier flight if in our opinion any of the above conditions are not met, or for safety or operational reasons.
Passengers checking in on-line will only be regarded as accepted for travel once they have presented their boarding passes and have been cleared through security at the departure airport.
Check-in and Boarding
Check-in desks will open at least 1 (one) hour before the scheduled time of departure. Passengers who arrive at the check-in later than 30 minutes prior to the scheduled time of departure will not be able to travel, and will not get a refund, credit voucher, or opportunity to re-book.
Given the current security requirements we recommend that you arrive at check-in least 60 minutes before the scheduled departure time.
You must be present at the boarding gate (after clearing security) no later than 20 minutes prior to departure. You must allow sufficient time to clear security. If you fail to arrive at the boarding gate by this time, your seat will be cancelled.
We appreciate that there are some passengers who require assistance and wherever possible we will do our best to assist. After prior arrangement with our check-in and gate staff, the following are some examples of passengers who may be allowed to board first:
Pre-boarding is always at the discretion of our airport staff, and is designed to give passengers who may need a little extra time to board an opportunity to do so. So if you need assistance in any way, please do let us know at check-in and at the departure gate.
Passengers requiring assistance are asked to advise our reservations centre before booking so that appropriate comments can be made on our bookings information system and for appropriate equipment and resources to be organised at the airport. (see Special Needs below).
We do not guarantee to provide any particular seat in the aircraft and you agree to accept any seat that may be allocated or is otherwise made available on your flight. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.
Because safety is our main priority, there are some seats adjacent to the emergency exits that are not suitable for all passengers. These seats are only suitable for use by able-bodied adults as they may be required to assist the crew in the unlikely event of an emergency. Passengers may only sit in one of these restricted seats at the discretion of our crew.
Please assist us to board the aircraft as quickly as possible, and therefore depart on time, by not sitting in one of these seats if you do not meet the above criteria, or you are travelling with infants or children.
Onward Travel and Connecting Flights
We have no agreement or arrangement with any other airline or carrier for the onward carriage of its passengers. We accept no responsibility for missed onward flights (whether Manx2 flights or those of other carriers) or other travel connections or their consequences howsoever caused. The responsibility for allowing enough time to meet any onward flights remains your own in all circumstances. Possible onward flights shown on our website are for information purposes only and neither we nor no other carrier can be held responsible for the costs of any missed flights, or delays arising from missed flights howsoever caused.
We strongly recommend you take out adequate travel insurance to cover any of the above circumstances.
Passports and Identification
Passports are not required for travel between points in the United Kingdom or between points in the United Kingdom and the Isle of Man.
However, a form of photo ID is now mandatory for security purposes and will be required at check-in. Passengers without the required identification will be denied boarding and will not be entitled to a refund, credit voucher or the opportunity to rebook their flights.
Only the following forms of photo ID are valid:
Driving Licence (with photo)
EU OR SWISS Identity Card (with photo)
Armed Forces Identity Card
Police Warrant Card
Government Issued Identity Card
National Union of Students Identity Card (with photo)
Government Issued Bus Pass
For accompanied children under 16 see Special ID Requirements below.
Due to the size of our aircraft and government security requirements we have to strictly enforce baggage restrictions. Our total baggage allowance per passenger is 20 kilos, including both checked baggage and unchecked baggage. (This includes handbags, briefcases, laptop computers, make-up cases and all other personal items you take on board with you.) However, occasionally baggage allowances may be different from those indicated here (see under Aircraft below).
To meet Health and Safety laws, our maximum total weight for a single bag is 32 Kilos (28 kilos on Jersey route).
Excess baggage weight is charged at a flat rate of £10.00 for the first excess of 3 kgs. Over excess of 3 kgs is charged at £7.00 per kg.
Checked baggage.This baggage will be carried in the hold of the aircraft. Unlessyou purchase a Manx Gold ticket, we charge £9.99 per bag for checked baggage booked in advance on-line at the time of booking, or £15 for bags booked via the call centre after the flight has been booked but before the day of travel, or our standard charge of £20.00 per bag is payable at the desk when you check in for your flight. Checked baggage will be available for collection on arrival at the baggage carousel in the terminal building.
Unchecked baggage. You may take one item of hand baggage onto the aircraft free of charge, as long as it fits into the luggage gauge sizer at check-in and weighs less than 10kg.The dimensions of the sizer are: Length: 50cm, Width: 35cm and Height: 22cm. Any item of baggage larger or heavier than this must be checked in, with a charge of £9.99 per bag if pre-paid on-line or £20.00 per bag payable at check-in. When you board the aircraft, crew or ground staff will place your hand luggage in the hold unless it is small enough to fit under the seat. You then collect your hand luggage as soon as you disembark from the aircraft.
Heavy or bulky baggage If you are travelling with particularly heavy or bulky luggage (such as golf clubs or fishing rods), you must notify our reservations team in advance who will try and make sure they get on your flight. Otherwise they will be carried on the next available flight with collection and insurance remaining the responsibility of the passenger. See also, below, under Golf equipment, skis & surfboards).Please click here to see our full baggage policy and the most recent security guidelines.
Baby equipment including buggies, cots, and car seats can be checked into the hold, or carried to the aircraft and loaded into the hold by ground staff. However, these items are carried entirely at your own risk for loss, damage, or delay and we strongly recommend you have suitable private insurance cover for your journey. Such items form part of the total baggage allowance with the exception of car seats and folding pushchairs which can be carried in addition to total baggage allowance.
Dogs and other animals
We do not carry dogs or other live animals (other than assistance dogs) on any of our flights.
Lost or damaged baggage
If your baggage is damaged, lost or delayed during a flight, you must advise a member of ground handling staff immediately and before leaving the airport.
In the event of loss or damage to checked baggage the airline's liability is normally limited by the terms of EU law and/or the Convention (see Important Notice to Passengers above) and we will have no liability for unchecked baggage unless its loss or damage is shown to be our fault. Please note that we will not accept liability for valuable items (e.g. jewellery, antiques, mobile phones, important documents, laptops, cash etc.) or fragile items (e.g. laptops). Wherever possible, these should be carried as hand baggage, and remain the passenger's responsibility. Therefore in all cases passengers are advised to take out their own insurance to cover the value of their baggage and its contents.
It is our policy to refund £25.00 once an item of checked baggage has been reported missing for 24 hours or more to contribute towards any emergency purchases (e.g. toiletries etc.) whilst awaiting delivery of delayed checked baggage.
In the course of normal handling, your luggage may show signs of wear and tear. We accept no responsibility for the following:
Passengers should carry all medication in their unchecked baggage.
The following articles are not permitted in baggage: flammable liquids and solids such as lighter or heater fuels, paint, and matches. Poisons such as insecticides weed killers, arsenic, and cyanide. Radioactive material, oxidising material, and organic peroxides such as bleaches and fibreglass repair kits. Firearms and explosives, handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters, and crackers. Infectious substances such as bacteria and viruses. Corrosives such as mercury, acids, alkalis, and wet-cell batteries. Compressed gasses. Deeply refrigerated flammable, non-flammable, and poisonous gases such as butane, oxygen, propane, and aqualung cylinders.
If you have any questions regarding baggage, please check with us in advance of travel as the above list of dangerous articles is not exhaustive.
Please note that passengers are not allowed to carry "strike anywhere" matches or disposable lighters under any circumstances. This applies to both checked and unchecked baggage. Freight or cargo items cannot be accepted as baggage. We do not carry wheelchairs with unsealed batteries, stretchers, full-size prams, bicycles or engines.
Musical instruments and sporting equipment (also see below)
As musical instruments and many items of sporting equipment are inherently unsuitable for carriage by airlines, we are only prepared to carry such items on a ‘limited release' (i.e. entirely ‘at your own risk' for damage or delay) basis. You therefore should ensure that you have suitable private insurance cover in force for such items. The maximum weight for any single piece of baggage is 32kgs.
Golf equipment, skis and surfboards
Due to the size of the aircraft operated we cannot guarantee to carry golf equipment, skis or surfboards on a particular flight. However, please call our reservations centre on 0871 200 0440 and we will try to pre-arrange the carriage of up to four sets of golf clubs on a flight and the carriage of other such equipment. An additional fee of £25.00 is charged per item per flight for the carriage of the above items.
Passengers with special needs
We will always try to accommodate passengers with special needs; however, restrictions placed upon us by the type of aircraft in service may mean we cannot cater for all requirements. Passengers with special needs must advise us of their requirements when they book their seats. Due to the aircraft types we do not have cabin crew so passengers must be able to disembark the aircraft unaided. If you are booking online, you can then call our reservations centre on 0871 200 0440 with your booking reference number and discuss your requirements.
Wherever possible folding wheelchairs will be carried free of charge in addition to your normal baggage allowance, but you must contact our reservations office when you book.
We will accept guide dogs for the blind but you must contact our reservations office when you book.
Restricted facilities and services on board
Our operators fly small aircraft on short sector routes. To better meet the needs of our passengers we offer a combined total baggage allowance of 20kg per passenger and hence have an enlarged baggage hold but no lavatory or wash-room facility on board. Passengers are advised to use the airport facilities before boarding. For the same reasons we do not offer an in-flight cabin service.
We will try to provide the aircraft type specified in the timetable or specified to you at the time of booking. However, we cannot guarantee any particular aircraft. We reserve the right to substitute a different aircraft type. This may be necessary for operational, safety or security reasons or because of unusual or unforeseen circumstances beyond our control. There may be occasions where it is necessary for us to temporarily supplement our services with aircraft operated by a different operator from the one advised to you at the time of booking. In such circumstances, we shall try to ensure that you receive the same level of service and baggage allowance advertised for your flight but we cannot guarantee that this will always be possible.
Babies and toddlers
Unfortunately, babies under 2 (two) weeks old cannot be carried on our flights. Toddlers up to 2 (two) years on the date of travel will be carried at a reduced fare as notified at the time of booking, providing they do not require a seat of their own and will be carried on the lap of an adult. Children aged 2 (two) years or over are charged the full adult fare on all routes.
Unaccompanied minors and young persons
We only accept children for travel before their 8th birthday if they are travelling with an adult, on the same booking reference, aged 16 years or older, who will take responsibility for the child.
Please note that there are no lavatories on our aircraft.
Children aged 8 and under 12 may travel with us as unaccompanied minors but may only travel on single sector flights. They will be accompanied by a member of our staff, or our handling agents at all times while at the airport. They must be signed for at our check-in desk and again upon collection at their destination. As we do not have cabin crew, the child will not be accompanied for the duration of the flight but the Captain will be aware that there is an unaccompanied minor on board. The child will be delivered to and collected from the aircraft by our ground staff. The charge for this service is £25.00 per sector and must be booked through the reservation centre.
While at the airport, young persons aged 12 or above but under 16 can also be accompanied by a member of our staff or handling agents if the parent or guardian requests it in writing beforehand, at least 48 hours prior to departure. There will be no requirement in this case for a signature at the arrivals airport and our responsibility will cease upon safe delivery of the young person to the arrivals hall.
If the designated carer is not present to meet the unaccompanied minor at the scheduled arrival time, we will levy a charge of £30.00 per hour or part thereof that the child has to remain in our care. Please ensure you are at the airport in good time to meet unaccompanied minors. If the flight is unable to land at its destination airport or diverts for any reason, the unaccompanied minor will be returned to the original airport of departure.
We do not operate an indemnity policy and therefore under no circumstance, under the Child Protection Act, must another passenger be asked to accept responsibility during flight of an unaccompanied minor.
Special ID requirements
Children under 16 years of age can travel without photo identification provided that they are travelling with an accompanying adult.
Groups of children
We will accept groups of children aged 13 years or under on the condition that there is a minimum ratio of one accompanying adult per 8 children and that the children are responsibly behaved at all times including check-in and prior to departure. In these instances an adult is considered to be anyone aged 16 years or above.
Expectant mothers may travel up to and including the 27th week of their pregnancy, and will be accepted between the 28th and 34th week if they are in possession of a doctor's certificate confirming the stage of their pregnancy and that they are fit to fly.
Carriage of human remains
We do not accept human remains for carriage on any routes. The carriage of ashes is permitted provided a copy of the death certificate and the cremation certificate accompanies them. The passenger in possession of the ashes must ensure they are securely packaged in an appropriate container and should include them in their hand baggage. The check-in staff must be informed.
Additional seat requirement
Our minimum seat dimensions are as follows:
Pitch (distance between back of seat and back of seat in front): 29" (approx. 72.5cm)
Width (distance between armrests): 17.5" (approx. 44cm)
If you are unable to fit comfortably and safely into a single seat with the above dimensions for any reason including medical requirements e.g. a broken leg, or personal space requirement, you will be required to purchase an additional seat in advance of travel. In the event of the flight not being fully booked on the day of travel, we will issue a credit to the value of the additional seat purchased or original seat, whichever is the lower, to be used within 3 months. All claims must be made in writing within seven days from date of travel.
Please contact our reservations centre on 0871 200 0440 to discuss your specific requirements.
Infectious diseases: severe cases
Passengers suffering from a severe infectious disease e.g. severe respiratory infections, tuberculosis or pneumonia are not permitted to travel.
Infectious diseases: minor cases
Rubella: passengers can be accepted for travel 4 days after the appearance of the rash.
Measles: passengers can be accepted for travel 7 days after the appearance of the rash.
Mumps: passengers can be accepted for travel when all swelling has subsided. This is usually after 7 days however it can take up to 14 days.
Chicken pox: passengers can be accepted for travel 7 days after the appearance of the last new spot.
Passengers travelling with any of the above conditions or who are suffering from chronic illness are required to produce a medical note certificate at check in confirming that they are fit to fly.Viral infections: passengers suffering from viral infections e.g. influenza should avoid travel as such infections can be contagious.
Stretchers: We do not accept stretchers for carriage on any flights.
Asthma sufferers: Asthma sufferers are able to carry inhalers and/or nebulisers provided that these do not contain oxygen cylinders. Passengers suffering from severe asthma or those who have recently been prescribed oral steroids will require certification confirming fitness to fly.
CANCELLATION, DELAY AND DENIED BOARDING
The following is subject to the terms of EC Regulation 261/2004 if and when applicable.
If your flight is cancelled as a result of extraordinary circumstances
If your flight is cancelled as a result of extraordinary circumstances which could not have been avoided even though we took all reasonable steps, including but not limited to:
We will not compensate you other than providing you with one of the following options:
In addition, you will be offered free of charge two telephone calls, or fax messages.
Where you choose to be re-routed at the earliest opportunity:
You will be provided with meals and refreshments in a reasonable relation to your waiting time; OR. If an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure previously announced, we shall do our best to help by booking suitable hotel accommodation for you and organising transport between the airport and the hotel, the cost of which is not our liability.
Where you choose to be re-booked to your final destination, and an overnight stay is required, refreshments and hotel accommodation will not be provided by the airline.
If your flight is cancelled other than as a result of extraordinary circumstances which could not have been avoided even if all reasonable steps had been taken:
You will be entitled to the above. In addition, you may be entitled to compensation in the sum of Euros 250 (or the GPB equivalent). Please note that if you are offered re-routing under options 1 or 2 above, this sum will be reduced by 50% where your arrival time will not exceed the scheduled arrival time of your booked flight by 2 hours.
If your flight is delayed
Manx2 proudly claim to offer great service at competitive prices and we will always try and extend that service and care to our passengers even when caused by factors outside of our control. Nonetheless travel delays are expensive and we strongly recommend passengers take out comprehensive travel insurance to cover them for any unexpected costs.
Holders of 'Manx Gold' tickets may change their ticket to another time or date as soon as the flight is delayed past the scheduled departure time.
If we advise you of a delay of more than two hours from the scheduled time of departure and you choose not to fly, you will be entitled to:
Book another seat with us free of charge to the same destination (subject to availability) for travel within the following seven day period by making arrangements at our sales desk or by contacting the Manx2 call centre on 0871 200 0440.
Cancel your seat and receive a credit by calling our call centre only on 0871 200 0440. The fare paid (inclusive of all taxes and charges but exclusive of credit card, name change, or transfer fees if applicable) for the affected flight and the return flight, upon request, will be held in a credit file for you. You can use this credit towards another of our flights within the following six-month period
If we advise you of a delay of more than two hours to your flight:
While you wait, you will be entitled to a refreshment voucher to the value of £3.00 . For every additional delay of two hours thereafter, a further refreshment voucher to the value of £3.00 will be issued to you.
In addition, you will be offered free of charge two telephone calls, or fax messages or emails.
Where your flight is delayed for 5 hours or more, if you choose not to fly we will give you a refund of the fare paid for the journey not made and for the journey already made where you show the flight no longer serves the purpose of your original travel plan. This refund can be claimed by calling our call centre only on 0871 200 0440. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.
If you are denied boarding:
We will not deliberately overbook flights. But should it ever happen, the affected passenger will be able to choose between alternative flights or a refund of the cost of the journey not made. The passenger will also be entitled to denied-boarding compensation and certain other benefits. Requests for reimbursement of any reasonable expenses must be supported by receipts and made in writing to our Head Office at Isle of Man Airport.
Rarely, for safety or other reasons, a seat may not be available at check-in on a flight which operates for which a passenger has a booking and in these circumstances our denied boarding rules will apply.
Details of our denied boarding rules are available on request at check-in counters.
We shall call first for volunteers to surrender their reservations and such volunteers shall be entitled to compensation of £100.
You will be entitled to the re-routing and reimbursement options set out above.
Additionally, if you are denied boarding against your will, you may be entitled to compensation as set out above as provided for by EC Regulation 261/2004.
Refusal of carriage is not denied boarding.
Refusal of carriage
We or our operators may refuse carriage to any person or offload him or her at any airport without refund of fare or compensation if it is considered that:
Conduct on board
In accordance with national and international laws the Captain is in command of the aircraft and every person on board must obey his or her lawful commands. All our Captains have authority to deal with passengers who misbehave, are disruptive, or otherwise cause problems by whatever means the Captains think fit. This may include forcible removal from the flight and handing over those persons to security personnel or police on the ground. If a passenger causes any damage whatsoever or his or her actions cause us or our operators to incur any costs (including those of a diversion of the aircraft, which may be substantial) he or she will be liable for the full amount such costs.
Smoking and consumption of alcohol
We operate a policy of no smoking at any time on all of its aircraft. Passengers are also prohibited from consuming alcoholic beverages on our flights.
Liability for death, injury or damage
Our liability to you and the liability of our operators to you for death, bodily injury and other damage (including damage to or loss of baggage) is determined and in some important respects limited by the Convention and by EU law. Please see also Important Notice to Passengers below.
IMPORTANT NOTICE TO PASSENGERS
WARNING: The text of the notice below is required by European Union legislation but it is not a wholly accurate or complete description of the carrier's liabilities. It cannot be used as a basis for claims for compensation or interpretation. In all cases the carrier will only be liable for claims for which legal liability is established. A "Community air carrier" means an air carrier with a valid operating licence granted in accordance with EU Regulation (EEC) No. 1008/2008.
When reading the notice please bear in mind the following. The notice is inaccurate in stating that for damages up to 113,100 SDRs the air carrier cannot contest claims for compensation. Under the Regulation and the Montreal Convention the position is as follows: for damages up to 113,100 SDRs in respect of death or bodily injury caused by an accident on board the aircraft or during embarking or disembarking, the carrier cannot exclude or limit its liability except where there is contributory negligence. Also the limit of the air carrier's liability for baggage delays, destruction, loss or damage to baggage is 1,131 SDRs in total. The statement that if the name or code of an air carrier is indicated on the ticket, that carrier is the contracting carrier, does not apply in all cases.
Air carrier liability for passengers and their baggage. This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury. There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 SDRs (approximately £110,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
Advance payments. If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16 000 SDRs (approximately £13,000).
Passenger delays. In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4 694 SDRs (approximately £4,600).
Baggage delays. In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1 131 SDRs (approximately £1,100).
Destruction, loss or damage to baggage. The air carrier is liable for destruction, loss or damage to baggage up to 1 000 SDRs (approximately £820). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
High limits for baggage. A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage. If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
Liability of contracting and actual carriers. If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action. Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information. The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.
NOTE: A Community air carrier's liability is as provided by the Montreal Convention of 1999 and the EU Regulation (EC) No.2027/97 as amended by No. 889/2002. For these purposes all Manx2 operators are to be regarded as Community air carriers. The Montreal Convention may limit the liability of carriers in respect of death or injury and for destruction or loss of, or damage to, baggage, and for delay.
For claims made in jurisdictions where these provisions are not in force, to the extent not in conflict with the special contractual terms adopted by a Community air carrier, the Warsaw Convention of 1929 (and any amendments to it that may be applicable) may apply and may limit the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.
We adhere to the provisions of The Data Protection Act 1998. From time to time, we and carefully selected partners may contact you with tailored offers and product information. If you would prefer not to receive this information, you can notify us when you book.
When you book a flight with us, we need to collect certain information to be able to process your booking. The information is sent to us via an SSL encrypted server. This information will form part of a permanent record of your dealings with Manx2.
When you email us, we may ask for certain information to be able to check our records and answer your questions quickly and accurately. When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.
While every effort is made to ensure that all information on the website is updated and correct, we shall not be liable for any loss, breach, damage (whether direct, consequential, general or special) or expense of any nature whatsoever which may be caused, directly or indirectly through the use of, supply or reliance upon any information or service provided by this website.
Choice of Law and Jurisdiction
Unless otherwise provided by the Convention or any applicable law, Government regulations, orders or requirements:
any dispute between you and us concerning or arising out of such carriage in any way whatsoever shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales.
VanAir Europe AS
Links Air Limited